Deloitte's 2021 Global Shared Services & Outsourcing Survey

Thank you for participating in Deloitte's biennial Shared Services and Outsourcing Survey. Over the past 21 years, results from this survey have provided participants with relevant and timely information regarding trends, successes and learnings across industries.

Your individual responses will be treated as strictly confidential. The survey should take approximately 20 minutes to complete, and as a survey participant, you will receive an invitation to a webinar presentation to review the results and trends when released.

Throughout this survey GBS (Global Business Services) is defined as a market term for centralized service delivery models that encompass shared services (captives), outsourcing, and centers of excellence (COEs) to serve multiple business units. Scope can include finance, IT, HR and procurement, as well as other functions, and can be delivered onshore or offshore.  

If you have questions regarding the survey or Deloitte’s Shared Services or Global Business Services practices, please feel free to contact:

Parag Saigaonkar (Global)
Partner, Deloitte Touche Tohmatsu India LLP

Brad Podraza (US)
Managing Director, Deloitte Consulting LLP

Kort Syverson (US & Americas)
Principal, Deloitte Consulting LLP
San Diego

Punit Bhatia (UK & Middle East)
Partner, Deloitte MCS Limited

Dorthe Keilberg (Europe)
Partner, Deloitte Consulting B.V.

Viral Thakker (APAC)
Partner, Deloitte Touche Tohmatsu India LLP

Neville Hounsom (Africa)
Partner, Deloitte Consulting
Cape Town

Sonal Bhagia (Americas)
Specialist Leader, Deloitte Consulting LLP

Survey instruction: If you need to exit and return to your survey, click on the ‘save’ button. You will be provided a new survey link. Please save this link and use it the next time you access your survey.

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