Deloitte's 2021 Global Shared Services & Outsourcing Survey
Thank you for participating in Deloitte's biennial Shared Services and Outsourcing Survey. Over the past 21 years, results from this survey have provided participants with relevant and timely information regarding trends, successes and learnings across industries.
Your individual responses will be treated as strictly confidential. The survey should take approximately 20 minutes to complete, and as a survey participant, you will receive an invitation to a webinar presentation to review the results and trends when released.
Throughout this survey GBS (Global Business Services) is defined as a market term for centralized service delivery models that encompass shared services (captives), outsourcing, and centers of excellence (COEs) to serve multiple business units. Scope can include finance, IT, HR and procurement, as well as other functions, and can be delivered onshore or offshore.
If you have questions regarding the survey or Deloitte’s Shared Services or Global Business Services practices, please feel free to contact:
Parag Saigaonkar (Global)
Partner, Deloitte Touche Tohmatsu India LLP
Mumbai
psaigaonkar@deloitte.com
Brad Podraza (US)
Managing Director, Deloitte Consulting LLP
Atlanta
bpodraza@deloitte.com
Kort Syverson (US & Americas)
Principal, Deloitte Consulting LLP
San Diego
ksyverson@deloitte.com
Punit Bhatia (UK & Middle East)
Partner, Deloitte MCS Limited
London
punbhatia@deloitte.co.uk
Dorthe Keilberg (Europe)
Partner, Deloitte Consulting B.V.
Amsterdam
dorkeilberg@deloitte.nl
Viral Thakker (APAC)
Partner, Deloitte Touche Tohmatsu India LLP
Mumbai
vthakker@deloitte.com
Neville Hounsom (Africa)
Partner, Deloitte Consulting
Cape Town
nhounsom@deloitte.co.za
Sonal Bhagia (Americas)
Specialist Leader, Deloitte Consulting LLP
Chicago
sbhagia@deloitte.com
Survey instruction: If you need to exit and return to your survey, click on the ‘save’ button. You will be provided a new survey link. Please save this link and use it the next time you access your survey.